Refund policy

Right of withdrawal

The buyer has the right to refuse the product within 14 calendar days from the moment of receiving the product. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal is not applicable if the Buyer is a legal entity.

In order to use the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. If the goods are used inappropriately or damaged, by neglecting the goods during use or not following the instructions in the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the refundable amount according to the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit a withdrawal form, which can be found here:https://n1home.lv/pages/atteikuma-veidlapa by sending it to the e-mail address info@n1home.lv within 14 days after receiving the goods.

The buyer bears the cost of returning the product, except when the reason for the return is that the product does not correspond to the order (for example, the wrong or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days after sending the refusal form to the online store. After receiving the returned goods, the online store shall immediately, but not later than within 14 days, refund all payments received from the buyer based on the Distance Agreement.

The Seller has the right to withhold payment until he has received confirmation of the return of the Goods or goods from the Buyer. If the buyer has chosen a different shipping method than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for delays in the fulfillment of obligations or their non-fulfillment, or other types of non-fulfilment, which have arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.